Family Care Company

Privacy policy



This privacy statement describes how SPLAT GLOBAL LLC, registration number 1037739476312 (hereinafter referred to as SPLAT), processes personal data collected from you at the time when you visit and use the services of websites (hereinafter referred to as WEBSITES) owned and operated by SPLAT. The following WEBSITES are to be considered

Personal data in this regard shall mean any information relating to an individual who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that individual. 

Processing shall mean any operation that is performed on personal data, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Registration for and use of our services and products

We will process personal data actively provided by you, e.g. when you register with us by setting-up a contact record, sending us requests or questions, prepare orders, or place orders or access downloads or conclude a service contract. Such personal data may contain inter alia your name, e-mail address, contact details, company affiliation, country, request and order information.

SPLAT collects and uses personal data only to provide you with the services you requested, to administer your contact record, identify you and to communicate with you. We also interact with you via our general enquiry sections or responding to complaints or general feedback given by you on our services or because we had or have a contract with you in place. For this, the legal basis is Article 6 (1) 1 lit. b GDPR (i.e., the processing is necessary for entering into or the performance of a contract with you). 

As the case may be we may also contact you with regards to your satisfaction with our products and services and may conduct other surveys. 

We use the personal data and contact data you provide by registration to inform you directly about our additional products and services, e.g. with your email address you can subscribe to our informational e-mails. The use of your personal data for directly advertising related products and services is a legitimate interest for us as a provider of this website, Article 6 (1) 1 lit. f GDPR.

You can object to the use of your personal data for direct marketing at any time. We will then refrain from any processing to the extent it is related to such purposes. You can inform us about your objection by submitting this form to Or you can unsubscribe from this service by opting-out via the link provided in each informational e-mail.

We process your personal data as far as necessary for compliance with legal obligations to which we as the data controller are subject, in particular the applicable commercial accounting obligations and tax law requirements. The legal basis for this processing activity is Article 6 (1) 1 lit. c GDPR. 

Your personal data is, in the absence of exceptions within the specific services mentioned below, retained for as long as your user account is used. If there has been no activity on your account, your personal data will be erased once the purpose has been fulfilled. Statutory storage obligations or the need for legal actions that may arise from misconduct within the services and can lead to a longer retention of your personal data. In this case, we will inform you accordingly.

Data collected from third party sources

We may also collect personal data about you such as your name and contact details for providing you with information on products and services, coming from third party resources on trade fairs and webinar vendors we are participating in. 

Legal basis for this processing is Article 6 (1) 1 lit. f GDPR as it is our company group’s legitimate interest to maintain our user base, bring new users to the Website and inform (potential) users about services organized and provided by SPLAT.

Automated decision making

We do not use your personal data for automated decision making which produces legal effects concerning you or similarly significantly affects you.

Automatic collection of personal data

When you visit the Website for informational reasons, i.e. without being registered, we may automatically gather and store certain data in cookie files. We use such data only to assist us in providing an effective service (e.g., to adapt our website to the needs of your end user device or to allow you to log into our website). The legal basis for this processing activity is Article 6 (1) 1 lit. b GDPR. 

In case personal data is processed in the course of using cookies and/or similar technologies that are used for other purposes, e.g. improving our website or marketing purposes, the processing is based on Article 6 (1) lit. f GDPR and represents our legitimate interest in maintaining our user base, bringing new users to the Website and informing (potential) users about services organized and provided by SPLAT.

The cookies we use allow us to see:

  • The Internet domain and IP address from which you access our Website; 

  • The type of Internet browser and the operating system of the computer; 

  • The date and time you visit our Website; 

  • The pages you visit on our Website; 

  • The pages you shared on social media and to which social media network; 

  • If you linked to our Website from another website, the address of that website;

  • If you were referred to our Website from a search engine, the address of that website and the search term you used to find us.

You can control cookies using the cookie configurator on the Website or changing the browser’s settings (for details, see

Recipient of your personal data

Within the SPLAT, your personal data may be transferred to various entities of the SPLAT Group.  The legal basis for such transfer is SPLAT Group’s legitimate interest in the provision of a shared custom support as well as our company group’s legitimate interest to guarantee smooth operations between our entities for the purposes set out above.

We may engage third party companies and individuals who assist us in providing our products, customer support services, hosting and content delivery as well as payment service providers. The legal basis for this data transfer and processing activity is Art. 28 GDPR in conjunction with the data processing agreements we concluded with respective third-party companies.

Therefore, our contractors will only use your personal data to the extent necessary to perform their functions and will be contractually bound to process your personal data only on our behalf and in compliance with our requests. 

We may disclose your personal data if legally entitled or required to do so (for example if required by law or by a court order). The legal basis for this processing is Art. 6 (1) 1 lit. C GDPR.  

International data transfer

Within the scope of our information sharing activities set out above, your personal data may be transferred to other countries (including countries outside the European Union) which may have different data protection standards than your country of residence. Please note that data processed in a foreign country may be subject to foreign laws and accessible to foreign governments, courts, law enforcement, and regulatory agencies. However, we will endeavor to take reasonable measures to keep up an adequate level of data protection also when sharing your personal data with such countries.

SPLAT is a Binding Corporate Rules (Controller) certified company and therewith personal data transferred to a third country outside the European Union / European Economic Area is subject to these.

In the case of a transfer outside of the European Union, this transfer is safeguarded by the EU Standard Contractual Clauses. You can find further information about the aforementioned safeguards under: httpss://

Retention periods

We strive to keep our processing activities with respect to your personal data as limited as possible. In the absence of specific retention periods set out in this policy, your personal data will be retained only for as long as we need it to fulfil the purpose for which we have collected it and, if applicable, as long as required by statutory retention requirements.


We take serious precautions to protect personal data. To protect information and information services SPLAT uses the world's best cyber security practices and is guided by organizational and technical security measures regulated by internal information security documents.

Data subjects’ rights

You may be entitled to exercise some or all of the following rights free of charge: 

a. require (i) information whether your personal data is retained and (ii) access to and/or (iii) duplicates of your personal data retained, including the purposes of the processing, the categories of data concerned, and the recipients or categories of recipients to whom the data are disclosed and where possible, the envisaged period for which the personal data will be stored, or, if not possible, the criteria used to determine that period; 

b. request proper rectification, removal or restriction of your personal data, e.g. because (i) of the incomplete or inaccurate nature of the personal data, (ii) it is no longer needed for the purposes for which it was collected, (iii) the consent on which the processing was based has been withdrawn, or (iv) you have taken advantage of an existing right to object to the data processing; in case your personal data is processed by third parties, we will forward your request for rectification, removal or restriction also to such third parties unless this proves impossible or involves disproportionate effort; 

c. receive the personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format and to transmit those data to another controller without hindrance from our side; where technically feasible you shall have the right to have the personal data transmitted directly from us to another controller, 

d. refuse to provide and – without impact to data processing activities that have taken place before such withdrawal – withdraw your consent to processing of your personal data at any time;

e. object at any time that your personal data will be used for direct marketing purposes, or – based on grounds relating to your particular situation, that your personal data shall be subject to data processing for other purposes; 

f. not to be subject to any automatic individual decisions (automatic decisions based on data processing by automatic means, for the purpose of assessing several personal aspects) which produce legal effects on you or similarly significantly affect you; 

g. take legal actions in relation to any breach of your rights regarding the processing of your personal data, as well as to lodge complaints before the competent data protection regulators.

Revision of the Privacy Statement

SPLAT may change or update the privacy statement without notice. All such changes will take effect once they have been posted on the Website. It is your responsibility to monitor such updates. The privacy statement was last updated on the date stated at the beginning of this privacy statement.

Contact Details

If you have any questions regarding this Privacy Statement, please contact our responsible person via SPLAT regrets that only general queries about the privacy statement can be responded to via e-mail.

We wish you a pleasant, enhanced user experience at the Website!

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